How can we help?
Answers to common questions about Pawify, Premium and your account. Can’t find what you need? Write to us.
Frequently asked questions
How do I cancel or manage my Premium subscription?
On iPhone, open Settings → your name → Subscriptions → Pawify. On Android, open Google Play → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before renewal to avoid the next charge. Deleting the app does not cancel a subscription.
I bought Premium but it isn’t active. What should I do?
Open the Premium screen in Pawify and tap “Restore Purchases” while signed in with the same Apple ID or Google account you used to buy it. If it still doesn’t work, email us with the date of purchase.
How do I get a refund?
Payments are processed by Apple and Google, so they handle refunds. On iOS, request one at reportaproblem.apple.com; on Android, through Google Play’s order history.
How do I delete my account and data?
In Pawify, go to Settings → Delete account and confirm. This permanently deletes your account, pets and all related data. An active subscription must be cancelled separately in your store account.
Is the AI scan a veterinary diagnosis?
No. AI scan results are visual observations to help you decide when to contact your vet. They are not a medical diagnosis. If you are worried about your pet’s health, contact a veterinarian.
I’m not receiving reminder notifications.
Make sure notifications are allowed for Pawify in your device settings and that Focus or battery-saving modes aren’t silencing them. Then open the reminder in Pawify and save it again.